If your ad spend data isn't syncing correctly, follow these troubleshooting steps to identify and resolve the issue.

Common Issues

No Data Showing

Check these items:

Verify the integration is connected (Settings > Integrations)
Check that you selected the correct ad accounts during setup
Ensure your ad account has active campaigns with spend
Try manually triggering a sync with the refresh button

Stale or Outdated Data

Possible causes:

Data syncs every 4 hours - recent spend may not appear yet
Ad platform API may have delays (especially weekends)
Your connection token may have expired - try reconnecting

Mismatched Spend Numbers

If AdBudgetBuddy shows different numbers than your ad platform dashboard:

Common causes:

Time zone differences - ensure time zones match
Currency conversion - check currency settings
Attribution windows - AdBudgetBuddy uses spend date, not conversion date
Data delay - ad platforms may take 24-48 hours to finalize spend

Ad platform spend data can take up to 72 hours to finalize. What you see today may adjust slightly over the next few days.

Re-authenticating a Connection

If an integration shows 'Connection Error', you need to re-authenticate:

Steps to reconnect:

Go to Settings > Integrations
Find the disconnected platform
Click 'Reconnect'
Complete the OAuth flow
Re-select your ad accounts

Still Having Issues?

If these steps don't resolve your issue, contact our support team at support@adbudgetbuddy.com with your account email and a description of the problem.

Troubleshooting Data Sync Issues